Frequently Asked Questions

BOOKING & SCHEDULING

How do I book a cleaning?

Booking is simple. Click “Get a Quote” and complete our quick form with details about your space and service needs. We’ll follow up promptly to confirm pricing and availability.

How far in advance should I schedule?

We recommend booking at least a few days in advance to secure your preferred date and time. However, we do our best to accommodate last-minute requests when availability allows.

Can I reschedule or cancel my appointment?

Yes. We understand plans change. Just contact us as soon as possible to reschedule or cancel your service. Advance notice helps us better serve all clients.

Do you offer one-time or recurring cleaning?

We offer both. Whether you need a one-time deep clean or ongoing service (weekly, biweekly, or monthly), we’ll tailor a plan that fits your needs.

What’s included in a deep cleaning?

Deep cleaning goes beyond routine maintenance. It includes detailed attention to buildup areas such as baseboards, behind furniture (when accessible), bathroom grime removal, and thorough kitchen cleaning.

Do you offer move-in or move-out cleaning?

Yes. Our move-in/move-out cleaning ensures the space is fully cleaned and ready for its next occupant, with special attention to empty spaces, cabinets, and appliances.

Can I request additional services or add-ons?

Absolutely. You can request add-ons such as interior refrigerator cleaning, oven cleaning, or other special requests when booking your service.

Do you clean both residential and commercial spaces?

Yes. We provide cleaning services for homes, offices, and commercial environments. Each service is customized based on the size and needs of the space.

SERVICES & CUSTOMIZATION

How do you access my property if I’m not there?

You would provide secure entry instructions during booking, such as a lockbox code, key location, or entry details. Your instructions are handled with care and confidentiality.

How should I prepare for my cleaning appointment?

We recommend tidying up personal items and clearing surfaces where possible. This allows our team to focus on detailed cleaning and deliver the best results.

ACCESS & PREPARATION

PRICING & SERVICE AREA

How is pricing determined?

Pricing is based on several factors, including the size of your space, the type of cleaning, the condition of the property, and any add-on services requested.

Do you provide free quotes?

Yes. All quotes are fast, free, and come with no obligation.

What forms of payment do you accept?

We accept secure online payments. Payment details will be provided during the booking and confirmation process.

What areas do you serve?

We proudly serve residential and commercial clients throughout South and West County St. Louis. If you're unsure whether you're in our service area, feel free to reach out.

QUALITY & POLICIES

Are your cleaners trained and insured?

Yes. Our team is trained, experienced, and fully insured, giving you peace of mind with every service.

Will I have the same cleaning team each time?

We aim to provide consistency whenever possible. While team members may vary based on scheduling, all cleaners follow the same high standards.

What happens if something is accidentally damaged?

While rare, if an issue occurs, please notify us promptly. We take concerns seriously and will work quickly toward a fair resolution.

Do you use your own cleaning products?

Yes, we use professional-grade supplies and equipment to ensure consistent, high-quality results. If you have specific product preferences, just let us know.

Fast, free, and no obligation.

Build a cleaning plan that fits your needs

Tell us about your space and access needs

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