The Evolution: From "Favor" to Professional Service

I Got Maids has been in business since 2011. Through the years we have come to realize that the best services provided are those tailored to your needs.

Just as Taskrabbit rebranded from "RunMyErrand" to signal a shift toward trust and efficiency, I Got Maids followed a path of professionalization:

• The "Vetting" Phase: In the early days, Leah Busque personally interviewed every "Runner" at a coffee shop to ensure they were trustworthy. Similarly, I Got Maids established a rigorous background-check and training system. Every cleaner wasn't just a neighbor with a mop; they were a certified "Home Hero" trained in high-efficiency cleaning systems.
  

• The Pricing Pivot: Early gig platforms often used a bidding system where workers competed for the lowest price. I Got Maids moved away from this "race to the bottom" to offer up-front, flat-rate pricing. This ensured that homeowners knew exactly what they were paying for—whether it was a standard "spruce-up" or a deep "move-out" scrub—without the stress of haggling.
  

• The Mobile Revolution: When the iPhone took off, Taskrabbit realized that people wanted help now, not next week. I Got Maids leaned into this by launching "Instant Booking," allowing a busy parent to book a maid while sitting in the school pickup line and have their home cleaned by the time they returned from soccer practice.

Scaling the "Clean Sanctuary

As the company grew, it focused on the "Why" behind the service—it wasn't just about removing dust; it was about giving people their lives back.

• Customized Care: Like the specialized "Tasker Cleaning Checklists," I Got Maids introduced tailored service tiers. Customers could choose "Eco-Friendly Only" products or request "The Great Reset"—a deep clean that included often-forgotten areas like the inside of the oven, baseboards, and ceiling fans.
  

• A Professional Workforce: Moving from "gig work" to a "career mindset," the platform empowered cleaners to build their own books of repeat business. This created a community where cleaners weren't just anonymous contractors but became trusted extensions of the families they served.
  

Today, I Got Maids stands as a testament to that one Tuesday night crisis. What started as a wish for a clean bathroom before a dinner party has become a global network that ensures no one has to choose between a clean home and a meaningful life.