FAQ

Frequently asked questions

How are I Got Maids rates calculated?

We customize your pricing entirely around your home's size and current condition. This tailored approach puts you in full control, ensuring you only pay for the exact resources and care your unique space requires.

What is included in a standard clean versus a deep clean?

Routine maintenance covers everyday vacuuming, dusting, and mopping. Deep cleans tackle built-up grime, heavy scale, or detailed areas requiring extra attention.

Are there flexible scheduling options?

Cleaners are available 7 days a week between 7:00 AM and 6:00 PM to accommodate your personal routine

Are your cleaners background-checked and vetted?

Yes. Every employee undergoes comprehensive security and criminal background screenings for your peace of mind.

Do you bring your own supplies and equipment?

Yes. Cleaning crews arrive fully equipped with professional-grade supplies and tools. You do not need to stock anything.

Is the business licensed, bonded, and fully insured?

Yes. I Got Maids is fully licensed, bonded, and insured to protect your property against any accidental damage

What is your satisfaction guarantee?

If you notice a missed spot, notify management within 24 hours of your appointment. A team will return to perform a free re-clean of that specific area.

What is the cancellation or rescheduling policy?

We know life gets busy, so if you need to adjust or cancel your cleaning, just let us know by 7:00 AM or give us a 24-hour heads-up. This helps us open up the slot for someone else and keeps our cleaners' schedules running smoothly. If we miss each other or can't get in at the scheduled time, a fee may apply to cover our team's travel and time.

Contact Us

Reach out anytime—we’re here to answer your cleaning questions promptly.